What can Atlassian Service Desk do?

Learn how to start implementing it in your organization.

Presentation: Our certified Atlassian experts will present the problems that Service Desk can solve, and show what it can do for different organizations.

Live Demo: We will set up a fully functional Service Desk portal. You will learn how to configure the workflow and issue types, to make sure you get the right information every time. We will also introduce Confluence as a knowledge back-end providing solutions to the most common problems, resolving problems before they even make it into the ticketing system.

Open discussion: You will have the opportunity to ask our certified Atlassian experts about anything related to Service Desk, Jira or Confluence.

Agenda

  • 8:30 - Registration & Breakfast
  • 9:00 - Presentation: Service Desk - What, Why and When
  • 9:45 - Break
  • 10:05 - Live Demo of Service Desk & Open Discussion


Course Facts

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Duration

A few hours

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Type

Introduction with a live demo

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Audience

New Jira Users, Product Managers, Project Administrators, Jira Application Admins, Developers and System Admins

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Location

Copenhagen

Book Now

Copenhagen

08/05/19 ....details

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