Get the right mindset towards Service Desk

Service Desk by Atlassian is the nice, cozy front desk of your organization towards clients.

Jira is widely used as a task management system inside organizations and teams, but most teams struggle to get all the right info when the task is originating from outside the team. This is what Service Desk solves. With Service Desk you provide customized entry points and workflows. Workflows can then be configured towards different clients, geographical regions, projects or the type of tasks.

You will have the opportunity to ask our certified Atlassian experts about anything related to Service Desk, Jira or Confluence. After this seminar you will have an understanding of what Service Desk can do for you, and how to get started implementing it in your organization.

Agenda

  • 8:00 Registration & Breakfast
  • 8:30 Presentation: Service Desk - what, why and when
  • 9:00 Break
  • 9:15 Show and Tell: Live demo of Service Desk
  • 9:45 Break
  • 10:00 Open discussion

Presentation

We will look into the problems that Service Desk can solve, and talk about what it can do for different organizations.

Live Demo

No description beats seeing it work! In this session we will set up a fully functional Service Desk portal. You will learn how to configure the workflow and issue types, to make sure you get the right information every time.

We will also introduce Confluence as a knowledge back-end providing solutions to the most common problems, resolving problems before they even make it into the ticketing system.

Open Discussion

Our Atlassian experts will be available for questions and advice about best practices.

Course Facts

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Duration

Two hours

A Graduation Hat

Type

Free Seminar

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Audience

New Atlassian Users, Product Managers, Project Administrators, Jira Application Admins, Developers and System Admins

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Location

Copenhagen, Stockholm, Oslo, Gothenburg, Aarhus, Malmö, or on-site.